FIVE-DAY REFUND/EXCHANGE POLICY
Grand Caliber wants you to be pleased with your purchase. In the event our item does not meet your expectations, please notify us promptly to resolve any issues. Items are eligible for refund or exchange within five (5) days from the date your package is delivered.
ITEMS ELIGIBLE FOR REFUND/EXCHANGE
1) Condition of the watch is not as described or advertised.
2) The watch is defective or damaged.
ITEMS NOT ELIGIBLE FOR A REFUND/EXCHANGE
1) Final sale items
2) Items that were worn and damaged
3) Requested Items/ Sourced Specific Timepieces
Please be advised that to qualify for a refund, the item being returned must be in the condition that it was sold. You are required to retain all original packaging in which the items were shipped. Please ship back all items that were included in the original package. To expedite this process, we ask that you pack your return safely to avoid any possible damage while in transit to Grand Caliber. If all items are not included in the return shipment, refunds will be delayed until the successful return of those items to Grand Caliber.
Once your item is received it will be inspected to verify that it's eligible for return. Upon completion of inspection, a refund will be processed. Refunds are issued using the original method of payment. In the unlikely event that a return package becomes missing in transit, an insurance claim will be processed. A refund will only be issued upon the completion of the claim. Grand Caliber does not offer cash refunds for any reason. Please allow up to three (3) business days for funds to be credited back to the original method of payment.