Grand Caliber Limited Warranty
Our goal at Grand Caliber is to provide exceptional service beyond the purchase of your luxury watch. Every watch bought or serviced through us is protected by either the original manufacturer's warranty or a 2-year limited warranty from Grand Caliber, starting from the date of purchase. However, certain exclusions may apply. The date of purchase is determined by the date listed on the invoice or any other document deemed as proof of purchase by Grand Caliber.
If the remaining original manufacturer warranty on a purchased watch is less than two years from the purchase date, we will take over as the warranty provider for the remaining time between the lapse of the original manufacturer warranty and the two-year mark from the date of purchase through Grand Caliber. When a warranty claim is made for a watch that still has the original manufacturer warranty, Grand Caliber may submit the claim to the manufacturer for evaluation and acceptance or rejection. The warranty terms and conditions in this case will be those provided by the manufacturer. Watches that are returned from the manufacturer for service will be covered under the manufacturer's service warranty, which takes precedence over any other warranty from Grand Caliber. If a component of a watch fails after being returned from the manufacturer for service and it is outside the manufacturer's warranty and within the two years of coverage from Grand Caliber, we may choose to repair or replace the component.
Vintage Warranty
Our goal at Grand Caliber is to provide exceptional service beyond the purchase of your luxury watch. We stand behind every item we sell, however, vintage watches are not covered under Grand Caliber’s warranty, as the availability of replacement parts for these older watches may be limited and repairs may not always be possible. We considers any watch that has been around for 25 years or more as a vintage watch.
Repairs
We provide a 2-year limited warranty on all watches purchased through Grand Caliber; however certain exclusions may apply. Any repairs done by our company will be covered under this warranty. The warranty coverage will be for two years which begins on the date of purchase as stated on the invoice or any other document designated as proof of purchase by Grand Caliber.
What's Not Covered:
Grand Caliber's 2-year limited warranty does not cover damage caused by water or moisture, external wear and tear, or any external damage to the watch case, crystal/glass, bracelet/band, bezel, straps, screws, crown/stem, finishes, clasps/buckles, missing stones, or gems on the external portion of the watch, or any other physical damage. Using the watch under conditions that exceed the manufacturer's guidelines will also void the warranty. Most mechanical and quartz watches do not keep perfect, accurate time, the warranty does not cover watches that run slow or fast. Any third-party repair or attempted repairs will void the Grand Caliber 2-year limited warranty.
Grand Caliber Warranty:
Our goal at Grand Caliber is to provide exceptional service beyond the purchase of your luxury watch. Every watch bought or serviced through our company is protected by either the original manufacturer's warranty or our 2-year limited warranty, starting from the date of purchase. However, certain exclusions may apply.
The date of purchase is determined by the date listed on the invoice or any other document deemed as proof of purchase by Grand Caliber.
Vintage watches are not covered under our limited warranty, as the availability of replacement parts for these older watches may be limited and repairs may not always be possible.
If the remaining original manufacturer warranty on a purchased watch is less than two years from the purchase date, we will take over as the warranty provider for the remaining time between the lapse of the original manufacturer warranty and the two-year mark from the date of purchase through Grand Caliber.
If you have any questions about the warranty of your watch, please review our warranty policy at https://grandcaliber.com/pages/warranty
Grand Caliber Authenticity Guarantee:
The Grand Caliber Authenticity Guarantee ensures that your watch has undergone a thorough examination and has been confirmed to be genuine. Please keep the following in mind as you enjoy your new watch:
- Vintage and pre-owned watches may not have the same water-resistance as when they were new.
- Mechanical watches are more delicate than other types of watches, please check the specifications before engaging in any activity that could place excessive shock to the watch.
- Most mechanical and quartz watches do not keep perfect, accurate time, our warranty does not cover watches that are running slow or fast.
- Vintage watches may contain repaired and/or aftermarket parts unless otherwise stated.
If you have any questions about the authenticity of your watch, please review our authenticity guarantee at https://grandcaliber.com/pages/authenticity
Thank you for choosing Grand Caliber.
